We all know the importance of information in our everyday life. Edenenvirons Private Limited recognizes this and the privacy and security of your information are very important to us. Whether you are just visiting our website, booking a room or browsing through our property services, we want you to trust that the information provided by you is properly managed and protected.
This Privacy Policy is issued by Edenenvirons Private Limited (hereinafter collectively referred to as “Edens Munnar”, “Edens Resort” “we” or “us” or “our), we work towards providing our guests with worthwhile experiences. We value each of our guests and your faith in us lets us deliver a superior level of service.
Through this Privacy Policy, we tend to explain more about how we collect and manage your information. It also explains the purposes for which we collect your personal information, the other parties that we may share it with and the measures we have taken to protect the security and the privacy of your data. We advise you to carefully read this Privacy Policy before availing of any of our products and/or services.
In your use of our website, you may provide us with various information that enables us to personally identify you. For instance, we collect information from you when you make a booking through our reservation. The information that we collect during the course of reservation and stay may include:
Your name, email address, home or business address, mobile number and nationality.
Information such as booking details, room stay preferences made during the course of your reservation.
Financial information that may include – payment instrument, method, preferences, mode, transaction history or other similar data.
Transaction information such as – transaction amount, transaction date and transaction history.
Your reviews, feedback and suggestions about our products and services.
We also get access to information when you use our website and browse through it. We collect information including – information regarding the visitor’s country , the Internet Protocol (“IP”) address, the Media Access Control address and other information about your device may be automatically collected and stored.
When a user visits our website we may store some information on their computer, this information may be in the form of a “Cookie” or any other similar file.
A cookie is a small text file or a similar file that is stored in your browser by a web server. This is primarily used to identify your browser the next time you visit us. You can refer to your browser instructions to learn more about cookies and their functions.
We use the information primarily to provide the best experience for every user who visits our website. We use this data only for the purposes mentioned here in the privacy policy or for the use disclosed to you at the time of collection or otherwise authorised by law or you. The data collected may be used by us for the following purposes
We will share the information with the hotel in order to provide you with personalized services. We may also provide your information to a third party for the purpose of market research and data analytics. We only share the information with those parties who comply with our privacy requirements. Apart from the following purposes described above, we do not share your personal information with any other third parties without your consent.
We may receive information relating to your location while you browse through our website or book a room through it. This information lets us provide you with customized offers and services. Your location preferences can be set or modified through your browser settings.
We are committed to protecting the confidentiality and security of each bit of information that you share with us. For this technical, physical and organizational security measures are put in place to protect against unauthorized access, disclosure or damage of your provided information. We have also ensured that you are equipped with the necessary tools to control the information that you provide us with.
Our website is not intended for the use of children under the age of 18 without the support or involvement of the parent/guardian.
At times, we may change, modify or amend this Privacy Policy in order to comply with the evolving legal and regulatory needs of our business. A frequent review of this Privacy Policy is encouraged in order to keep up with the updates.
To request a review, update or deletion of your personal information provided to us – reach out to us or submit a request at info@edensresort.com. We will respond to your requests within a time span of 30 days.
We don’t allow guests to cook inside the property.
Bachelors are not allowed
Guests need to show their ID proof at the time of check in at Reception.
Our standard check in time – .1 PM and check out time 11 AM.